Exit Management - A Guide to Professional Employee Offboarding

It can be difficult to navigate the employee leave process, but with the correct tactics in place, things can go more smoothly and effectively. Whether an employee leaves the firm voluntarily or involuntarily, this training covers best practices for managing their departures to guarantee a smooth and professional experience while safeguarding the business’s interests and reputation.

Upon completion of the workshop, participants should be able to:

1. Create a strategy framework for employee exits that strikes a balance between the needs of the company, the law, and the welfare of the employees.
2. When it comes to involuntary exits, make sure the procedure is just and open to the public to reduce the possibility of discrimination and unfavorable opinions.
3. Assure sympathetic and efficient communication, exhibiting understanding and assistance for impacted staff members.
4. Make the most of the offboarding procedure to improve the working environment and capitalize on favorable connections.

1. Overview of Employee Exits
   • Importance of effective exit strategies
   • Voluntary vs. involuntary employee exits
2. Strategy Framework for Employee Exits
   • Understanding the rationale behind exits
   • Key components of a strategic exit framework
3. Managing Voluntary Employee Exits
   • Designing a positive offboarding process that strengthens employee experience
   • Best practices for gathering constructive feedback
   • Balancing organizational and employee needs
4. Handling Involuntary Employee Exits
   • Balancing business context, legal requirements and employee well-being
   • Ensuring fair and open procedures
   • Empathetic and efficient communication
5. Optimizing the Offboarding Process
   • Leveraging offboarding to continuously improve the work environment
   • Strategies for maintaining positive relationship with departing employees

Cantonese, supplemented with English

1 day (9:00am – 5:00pm)

Interactive discussions, exercises, and role-playing activities.

HR professionals, team leaders, and executives.

Eliza Ng

Eliza is a seasoned HR professional with over 30 years of experience in senior executive roles across a variety of industries and companies, including a quango, a US Fortune 500 listed company, an investment bank, and a HK listed IT company. She demonstrates a strong commitment to her professional development, as evidenced by her Master’s degree in Human Resources Development and Training. Thanks to her engagement in organizations for professional practices, Eliza has made a substantial contribution in the HR world and has earned high respect. She is on the Board of Examiners for the HKMA Award for Excellence in Training and Development and a member of the People Development Management Committee of the Hong Kong Management Association. Through her pivotal roles in the Chamber’s Women Executives Club and Manpower Committee, she actively promotes women’s leadership and workforce development.

Eliza is an ATD Certified Trainer, and together with over 20 years of training experience at reputable institutions like the Hong Kong Baptist University, HKMA, Guangzhou College of Technology and Business, Hong Kong College of Technology, and various vocational institutes, she is widely respected in the field.

Eliza is a member of the HKIHRM’s ESG Committee, she holds the Certified ESG Planner CEP® and is dedicated to environmental, social, and governance concerns. Her outstanding leadership abilities have earned her accolades like “Best of the Best HR Star” and “The Most Popular Business Leaders” in 2020. To further advance industry standards and practices, Eliza participates in industry-related activities such as serving as an examination moderator and a judge for different HR awards.

Kenneth Wai

With more than 39 years of experience, Kenneth is a well-recognized and respected veteran of the hospitality industry. He holds a Master’s degree in Human Resources Management in addition to a professional qualification in hospitality management. In his last role as Assistant Vice President – Human Resources for the ShangriLa Group, he played a crucial role in HR governance and also, acted as an HR Business Partner for all General Managers in the group.

Throughout his career, Kenneth has excelled in developing people culture, ensuring compliance, implementing HR frameworks, and driving employee engagement strategies. He is passionate about talent development and providing exceptional guest experiences. Additionally, he is dedicated to imparting his knowledge for the longterm prosperity of the industry.

Kenneth’s participation in committees and groups has allowed him to make important contributions to the area. He serves on the Human Resources Development Committee of the Hong Kong Management Association and the Board of Examiners for the HKMA Award for Excellence in Training and Development. Besides, he was the founding member of the Hong Kong Total Quality Forum and the Staffing Sub-Committee of the HKHA Human Resources Committee.

HKMA Member: HK$2,780
Non-member: HK$2,980
Early Bird discount: HK$200 less
(For those who enrol and pay one month before the workshop commencement date)
Group Discount: HK$200 less each
(For those companies which send a total of two or more participants to this workshop and enrol at the same time)