Crucial Conversations for Mastering Dialogue

Whenever you’re not getting the results you want, it’s likely an important conversation either hasn’t happened or hasn’t been handled well. In fact, both individual and organizational success are largely determined by how quickly, directly, and effectively we speak up when it matters most.

At the heart of healthy and high-performance organizations are people willing and able to hold Crucial Conversations®.

The research-based, licensed Crucial Conversations® for Mastering Dialogue program provides skills to create alignment and agreement by fostering open dialogue around high stakes, emotional, or risky topics — with supervisors, peers or direct reports. The skills taught will help you step into disagreement – rather than over or around it – and turn disagreement into dialogue for improved efficiency, staff performance and morale. It encourages free and candid communication while maintaining psychological safety and preserving relationships.