Distance-Learning Certificate Course on Managing Customer Service - Tactical Steps to Achieve Customer Satisfaction

Distance-Learning Certificate Course on Managing Customer Service - Tactical Steps to Achieve Customer Satisfaction

Overview

In nowadays’ radically changing business environment, if companies want to be competitive, they have to pay special attention to manage customer service properly. Failure to do so would lead to reduced market share and becoming less competitive. The right amount of effort to devote to achieve customer satisfaction has to be assessed and attained through appropriate strategies and tactics.

This course describes the techniques to achieve customer satisfaction and illustrates the success of visionary companies which achieve better financial performance through good customer service strategies and tactics.

Information at a Glance

Code:

N-87543-2023

Commencement Date:

Tuition fee for Members:

HKD$1,050

Tuition fee for Non-members:

HKD$1,150

Medium of Instruction:

English

Mode of Instruction:

Distance Learning & Self-study
Brochure

Enquiry

Course Details

Ms Shirley Chan
Phone: 2774 8569
Email: details.cdp@hkma.org.hk

General Enquiry / Course Enrolment / Membership Information

Phone: 2774 8500 or 2774 8501
Email: hkma@hkma.org.hk
Fax: 2365 1000

Payment Methods