Feedback, be it positive or negative, must be concrete and specific for it to serve any purpose.

Positive feedback highlights and reinforces the things people have done right and to keep them motivated so that similar demonstrated behaviours continue.

Negative feedback or constructive feedback specifies exactly what was wrong without being harsh so that people know what and where to improve and in the process helps them to succeed, be even more motivated because there is personal growth.

This programme demonstrates the steps and skills on how to give both positive and negative feedback. It also provides ample scenarios for participants to practice giving feedback as skills can only be acquired through sufficient practices.