Seminar on Dealing with Difficult Customers
简介
In the radically changing business environment nowadays, if companies want to be competitive, they have to pay special attention to satisfy their customers. Some customers are certainly more difficult to deal with than others and failure to handle them would lead to reduced market share and become less competitive.
This seminar is designed to demonstrate to the sales, counter and other customer relations staff the appropriate methods of dealing with difficult customers, with a minimum of stress on the part of all concerned, and in such a way that the customers remain on your side.
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查询
课程资料
电话: | 2774 8552 |
电邮: | dianali@hkma.org.hk |
一般查询/课程报名/会员资讯
电话: | 2774 8500 或 2774 8501 |
电邮: | hkma@hkma.org.hk |
传真: | 2365 1000 |