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GUIDELINES ON THE SME WRITTEN SUBMISSION

GUIDELINES ON THE FINAL SUBMISSION
- For Special Award for SMEs Applicants -

CONTENT

SME applicants should present their organization's quality programme by addressing their responses to the below highlights of the Award Criteria in less than 20 pages.

It is important that applicants should study the full version of the Award Criteria (Section IV "Award Criteria in Detail" ) before responding to the below questions. Applicants are also encouraged to supplement their responses by addressing the criteria items.

PREFACE : ORGANIZATIONAL PROFILE

Address this section in not more than 2 pages (including charts, tables, diagrams, if any).

P1. Organizational Description:

  • Business nature and main products/services
  • Mission, vision and values
  • Organizational structure
  • Key customer and stakeholder groups

P2. Organizational Situation:

  • Relative size and growth of your company in your markets served
  • Number/types of your competitors
  • Your key competitive advantage and challenges

THE SEVEN CRITERIA

Address this section in not more than 18 pages (including charts, tables, diagrams, if any).

  1. Leadership (115 pts)
    • 1.1 Are your organization's vision and values known to your employees, customers and business partners? If yes, describe how senior leaders communicate with employees, customers and business partners.
    • 1.2 Does your organization actively support your key communities and the public? Provide examples.
    • 1.3 Does your organization have policies on governance and ethics? If yes, briefly describe.
  2. Strategy (90 pts)
    • 2.1 What are the key steps in developing strategies and converting the strategies into short-term and long-term plans? Who are the key participants?
    • 2.2 How do you measure the progress of your plans?
  3. Customers (85 pts)
    • 3.1 How do you determine customer and market requirements?
    • 3.2 How do you use the information to satisfy customer needs and identify opportunities?
  4. Measurement, Analysis, and Knowledge Management (90 pts)
    • 4.1 How do you select and use information to track and improve the overall organizational performance?
    • 4.2Are the information shared among your employees? If yes, describe how do you make the information accessible.
    • 4.3 How do you manage organizational knowledge?
  5. Workforce (85 pts)
    • 5.1 Describe your workforce performance management system. How does it support high-performance work and strengthen the core competencies of your company?
    • 5.2 How do you contribute to employee well-being and ensure workplace health and safety?
  6. Operations (85 pts)
    • 6.1 How do you incorporate input from customers, suppliers, partners and collaborators (as appropriate) when designing your work processes and business continuity plans? Provide examples.
    • 6.2 What are key indicators and in-process measure used to control and improve your work processes?
  7. Results (450 pts)
    Summarize your organization's performance results (e.g., levels and trends; comparison with competitors) in the below areas. Provide data and information.
    • Product and Process Results
    • Customer-Focused Results
    • Workforce-Focused Results
    • Leadership and Governance Results
    • Financial and Market Outcomes

FORMAT

  • Typed on standard A4-sized paper (please do not use glossy paper )
  • Single-lined spacing
  • Minimum font size of 10 points
  • Can be presented in bullet-point or essay format
  • Ring bound for ease of processing
  • Numbering on every page and for every item of address
  • The submission must be endorsed by the organization's top executive

Please send the Award Secretariat 20 identical copies of the submission with all enclosures, which are not returnable, to:

The Quality Award Secretariat
The Hong Kong Management Association
16/F Tower B Southmark
11 Yip Hing Street
Wong Chuk Hang
HONG KONG

AND Email the Final Submission in PDF format to the Quality Award Secretariat :qualityaward@hkma.org.hk

PROCESSING

All information and documents supplied by the Award applicants will be held in strict confidence. The Award Secretariat reserves the right to terminate the process of an application due to incomplete or insufficient information in the submission.